Terms and Conditions

Terms and Conditions

Last revised : 12th December 2024

RESERVATION
Reservation can only be requested by;

  1. Walk-in
  2. Email to cocohutlongbeach@gmail.com
  3. Online Reservation via this website, Booking.com, or our agents.

We will notify you once your requested date is available, and issue the invoice.

Then, the reservation confirmation will be issued after you make the payment.

PAYMENT

We are currently accepting the following payment methods:-

  1. Bank-in / Bank transfer (Malaysian)
  2. Cheque (Malaysian)
  3. Credit Cards (local and overseas)

To confirm your booking, a non-refundable 50% deposit is required within one week of booking. The remaining balance is due upon arrival. You may reschedule your check-in date if rooms are available.

Please make payment directly to our company account and fax us the bank-in slip for reference. Kindly note that all telegraphic transfer (TT) charges, if any, are to be borne by the customer.

Additional service charges may be incurred during the payment process and will be borne by the payer.

 

IMPORTANT!!!

Please call us before making the payment for verification and safety reasons. We are not responsible if the payment is made to the wrong payee.

REFUNDS

There will be no refunds for cancellations made after the tour has commenced, or for any tours, transfers, accommodation, meals, or other services that are not utilized.

Any refunds will not cover foreign exchange rate differences, bank charges for refunds, and credit card charges incurred.

 

LIABILITY

The company shall not be liable for any loss, injury, or damage to property, personal accidents, delays, irregularities, or any occurrences beyond our control.

 

CANCELLATION CHARGES

  • 14 days or more before departure: 50% of tour cost
  • 10 days or less before departure: 70% of tour cost
  • After departure: 100% of tour cost

 

PRICING & SERVICE CHARGESĀ 

All prices are quoted in Malaysian Ringgit (MYR). You may use online currency exchange tools, such as the Google currency converter, to convert the amount to your local currency.

The published prices exclude taxes. Please refer to the grand total or final price during checkout for online reservation requests.

 

CHANGES

We reserve the right to change or amend any content in this document without prior notice. Please refer to the last revised date above.

IMPORTANT!!!

Please keep the environment clean and stable. Avoid disturbing others and do not damage any property during your holiday.

Some of the content on this website, such as meals and activities, are for illustrative purposes only, and the actual experience may differ.

Terms and Conditions